As a small company we rely on a strong healthy relationship with our customers. If you have any questions at all about your Alpine Hammock, please don’t hesitate to contact us. As a small company we will do our best to repair or replace faulty equipment on a case by case basis. Pictures and detailed descriptions of your issue are appreciated. Never use a damaged Alpine Hammock. Be sure to read our Care and Use instructions. If you are unsure about how to use your Alpine Hammock, please contact us before setting it up. Information on the ultralight suspension system by DutchWare, including instructional videos, can be found on the DutchWare website DutchWareGear.com. Information about the cinch buckle and Dutch Clip.
The Alpine Hammock is a lightweight shelter. Materials were chosen because of their balance between weight, performance and durability. Be gentle when entering and exiting the hammock and when using the zippers.
If a zipper is tight and hard to zip, adjust the hanging angle of the Alpine Hammock and use your hand on the inside of the shelter to reduce the tension behind the zipper as you zip. The position of your body in the hammock can affect the tension on the zippers. Scooting yourself up or down in the hammock can make zipping easier.
The most common cause of a leaky hammock is seam sealing. Be thorough and liberal when applying sealant, and be sure to seal every seam that is exposed to the outside. Sealant should fully penetrate the crease of the seams and should also be applied to stitches in the zipper, logo tag and face vents.
For technical issues, contact: